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How to Be a Great Call Center Representative epub download

by Robert W. Lucas


As call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world.

As call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world. Related to this growth is a continuing need for quality information and training to assist those employees providing service through technology, such as the types of hardware and software found in call centers. Because of the diverse ways in which technology is being used to serve customer in various industry call centers, the material covered in this course is fairly generic so that it can be adapted to most call center environments.

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options

Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options.

He has written and contributed to twenty-eight books, including: "Customer Service Skills for Success"; "Creative Learning: Activities and Games That REALLY Engage People; People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations.

He has written and contributed to twenty-eight books, including: "Customer Service Skills for Success"; "Creative Learning: Activities and Games That REALLY Engage People; People Strategies for Trainers: 176 Tips & Techniques for Dealing with Difficult Classroom Situations; The Creative Training Idea Book: Inspired Tips & Techniques for Engaging and Effective Learning; The BIG Book of Flip Charts; How to be a Great Call Center.

Trends Affecting Call Centers Call Center Staffing Call Center Representative Competencies Typical Call Center Services Typical Call Center Technology 2. Preparing Yourself to Deliver Quality Service Recognizing Your Customers Internal Customers External. Preparing Yourself to Deliver Quality Service Recognizing Your Customers Internal Customers External Customers Projecting a Positive Service Image Positive Image Strategies Self-Empowerment Communicating Positively with Yourself (and Others) 3. Communicating with Others The Importance of Effective Interpersonal Communication The Two-Way Communication.

With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer.

Published works include: How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success; The BIG Book of Flip Charts; Job Strategies for New Employees; Communicating One-to-One: Making the Most of Interpersonal Relationships; Coaching Skills: A Guide.

Published works include: How to be a Great Call Center Representative; Customer Service Skills & Concepts for Success; The BIG Book of Flip Charts; Job Strategies for New Employees; Communicating One-to-One: Making the Most of Interpersonal Relationships; Coaching Skills: A Guide for Supervisors; Effective Interpersonal Skills; Training Skills for Supervisors; and Customer Service: Skills and Concepts for Business. Additionally, he has been a contributing author for the Annual: Developing Human Resources series by Pfeiffer & Company since 1992 and to the HRHandbook by HRD Press

Robert Lucas was a blues musician, singer, guitarist and harmonica player who became the front man for the group . In 2000, he left the band for a solo career. Lucas died from what appeared to be a drug overdose at a friends place in Long Beach, California. rnHe was 46 years of age.

Robert Lucas was a blues musician, singer, guitarist and harmonica player who became the front man for the group Canned Heat in the mid 1990s and was also a solo artist. Back to Profile.

Discover Book Depository's huge selection of Robert W Lucas books online. Free delivery worldwide on over 20 million titles. How to Be a Great Call Center Representative. The Creative Training Idea Book.

Call center agents play a crucial part in assuring a company's customers are happy with their services. How to Be a Great Call Center Representative: Robert W. Lucas. Kalibrr: Computer Skills You’ll Need to Rock a Call Center Job. Resources (2). Career One Stop: Interview Tips. Agents are responsible for answering customer questions, fulfilling requests, resolving problems, and keeping customer information up-to-date in databases. During an interview for a call center position, hiring.

This interactive course for the American Management Association (AMACOM) has been designed specifically to help you and other frontline employees involved in call center customer service and sales to recognize the scope of the job and to help develop skills necessary for customer satisfaction. The materials and information included can be used for self-study and individual development or in a more structured classroom setting where training is led by a facilitator or supervisor. At the end of the course, you can take a test and submit the results to AMACOM for grading and to receive a certificate of completion to document their success.   In this course, you will learn what technology-based customer service is all about --- a brief history, terminology, CSR competencies required, and skills necessary to be successful in dealing with a variety of customer and service situations. How to be a Great Call Center Representative gives you the tools you need to feel confident in handling customers and the foundation for future growth and advancement.

How to Be a Great Call Center Representative epub download

ISBN13: 978-0761213468

ISBN: 0761213465

Author: Robert W. Lucas

Category: Business and Money

Subcategory: Processes & Infrastructure

Language: English

Publisher: Amacom Books (January 1, 2001)

ePUB size: 1884 kb

FB2 size: 1139 kb

Rating: 4.8

Votes: 388

Other Formats: doc rtf lit txt

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