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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) epub download

by Sarah Cook


create customer focus. Content: An introduction to customer care - How manag. an effective yet lightweight process, and creating a strong product culture, readers can take the informa.

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a top-notch customer services system in place, and Customer Care Excellence explains how. How to capture customers by learning to think the way they do The most common complaint Bill. 35 MB·575 Downloads·New! to consumers and how some companies have made their operations more customer-centric. 95 MB·16,561 Downloads·New! investors to cost effectively trade entire stock indexes online?if they know where to start.

While this may not be news to businesses, customers themselves are now realizing their collective strength and flexing their muscles. That makes customer satisfaction and retention even more crucial. Sarah Cook does a great job of showing the business impact of keeping your customers happy. She cites pivotal studies and tells numerous stories from actual companies to prove her thesis. In unembellished textbook style, she explains what really matters to consumers and how some companies have made their operations.

Customer Care Excellence book. Goodreads helps you keep track of books you want to read

Customer Care Excellence book. Goodreads helps you keep track of books you want to read. Start by marking Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) as Want to Read: Want to Read savin. ant to Read.

addresses the issue of customer care and offers useful advice on maintaining loyalty within an ever more . business managers, how to develop and sustain customer service focus. book news, library publication - usa, spring 2008.

addresses the issue of customer care and offers useful advice on maintaining loyalty within an ever more sophisticated and demanding customer base. informative and useful for anybody involved in customer relations. reading evening post "cook describes, for.

With clear diagrams and each chapter ending with an action checklist, Customer Care Excellence is an up-to-date guide to maintaining quality customer service. Customer Care Excellence: How to Create an Effective Customer Care.

Customer Care Excellence:. has been added to your Basket. Great book even for the service professional. Ideal tips on how to create a service culture. In unembellished textbook style, she explains what really matters to consumers and how some companies have made their operations more customer-centric.

Covering Customer Resource Management is a key topic that helps enable both service quality and customer excellence. This book is prevalent for many reasons but has specific details on the integrations of service quality into product development and product sales

Covering Customer Resource Management is a key topic that helps enable both service quality and customer excellence. This book is prevalent for many reasons but has specific details on the integrations of service quality into product development and product sales. This book was written to be practical source of references and ideas for businesses that are going to implement service quality for a competitive advantage. The book has been referenced to various different sources of information including books, journals, and scholarly articles.

Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page.

You can change your ad preferences anytime. 3. Description this book Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of products and services.

With more choice than ever before, customers today have high expectations of products and services. Businesses need a top-notch customer services system in place, and Customer Care Excellence explains how to achieve just that. In clear, practical language, this book explains how to develop and sustain a customer-service focus within a company. Emphasizing both strategic and practical aspects of customer service, the author explains how gaining customer commitment and motivating employees to deliver excellent service can ensure successful results and satisfied customers. This new edition includes material on how online technology has affected customer service, illustrated with examples from Virgin, Tesco and eBay. With clear diagrams and each chapter ending with an action checklist, Customer Care Excellence is an up-to-date guide to maintaining quality customer service.

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) epub download

ISBN13: 978-0749457051

ISBN: 0749457058

Author: Sarah Cook

Category: Business and Money

Subcategory: Processes & Infrastructure

Language: English

Publisher: Kogan Page; Sixth edition (January 15, 2011)

Pages: 288 pages

ePUB size: 1565 kb

FB2 size: 1543 kb

Rating: 4.5

Votes: 720

Other Formats: lrf lit docx azw

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